Returns & Exchanges
Please Note: This Returns and Exchanges policy applies only to items purchased from our McGill Bookstore Online Store. For our policy relating to in-store purchases please refer to: http://www.mcgill.ca/bookstore.
No returns or exchanges will be processed without prior authorization.
While the McGill Bookstore tries to ensure that every shipment sent to our customers (you) is correct there may be occasions when the product does not perform as expected. In these cases the McGill University Bookstore will refund the cost of the original item less shipping and handling for returning the goods to the credit card used to originally pay the order.
In order to return or exchange items you must first contact us within 14 calendar days of receiving the original order. In order to do this, and to ensure that your email is not accidentally rejected by our systems as spam, please use the form on our website at http://www.bookstore.mcgill.ca/returns-form
We will then contact you by email with full instructions relating to the return and a prepaid shipping label to be printed and placed on the package.
If the goods arrived damaged or were not what you ordered…
If the goods that you ordered from the McGill Bookstore Online Store arrived damaged or were not what you ordered, the McGill Bookstore will refund the original purchase price and will pay for the shipping to return the goods to the store. If you wish to exchange for the originally ordered items we will ship them to you at no additional charge.
Refunds to your credit card will take place only when we receive the goods at our store and all shipping charges are non-refundable.
If you changed your mind…
If you decide, upon receiving the goods, that you do not wish to keep them the McGill Bookstore will refund the original purchase price less the cost of return shipping provided that the goods are returned in saleable condition. If you wish to exchange the items the McGill Bookstore will provide the exchanged items and charge the difference in price and the additional shipping charges.
Any refunds to your credit card will take place only when we receive the goods at our store and all shipping charges are non-refundable.
Orders not picked up
Any orders that have chosen the shipping option of "In-Store Pickup" must be picked up at the McGill University Bookstore at 3420 McTavish, Montreal, within 60 days of purchase. Failure to pick up an order within 60 days will result in the order being refunded to the credit card used for the original purchase, minus a 10% processing fee (except non-refundable Course Packs). Course Packs not picked up within 60 days will be destroyed with no refund issued.
Exceptions to this policy
Exceptions to this policy are any items marked on our website as being Final Sale are not eligible for refund or exchange under any circumstance.
Changes to this policy
The McGill University Bookstore reserves the right to change this policy without notice at any time. In case of a change to this policy between the time that an order is made and the return the policy in effect at the time the order was placed will apply.
For more information
For more information about this returns and exchanges policy please contact us at:
ATTN: Web Returns Policy
McGill University Bookstore
3420, rue McTavish